Terms of service
Terms of Service
Last updated: 27 August 2026
OVERVIEW
Welcome to Aurora De La Rose.
These Terms of Service (“Terms”) govern your use of the Aurora De La Rose website and online store operated by Aurora De La Rose (Pty) Ltd, Registration Number 2026/455111/07 (“Aurora De La Rose”, “we”, “us” or “our”).
Our website, online store, products, services, content and related features are provided through Shopify.
By using our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies or terms published on our website.
If you do not agree to these Terms, please do not use our website or place an order.
Nothing in these Terms is intended to exclude, restrict or waive any right or protection that you may have under applicable South African law where such right or protection cannot lawfully be excluded or limited.
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1. ABOUT AURORA DE LA ROSE
Aurora De La Rose (Pty) Ltd is a company incorporated in the Republic of South Africa.
Company: Aurora De La Rose (Pty) Ltd
Registration Number: 2026/455111/07
Email: admin@auroradelarose.com
Telephone: 081 680 6700
Business Address: 21 Saint Andrews Avenue, Bordeaux, South Africa
Our website is operated as an online retail store offering fashion, activewear, lifestyle products and related goods.
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2. ELIGIBILITY
You may use our website and purchase products in accordance with applicable South African law.
If you are under the age of 18, you should use our website and place orders only with the involvement and permission of a parent or legal guardian where required.
You agree that all information you provide to us during checkout, account registration or other interactions with us is accurate, complete and current.
You are responsible for keeping any account credentials confidential and for activities conducted through your account.
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3. WEBSITE USE
You agree to use our website lawfully and responsibly.
You must not:
* Use the website for unlawful or fraudulent purposes.
* Attempt to gain unauthorized access to our systems.
* Interfere with the security or operation of the website.
* Upload or transmit viruses, malware or other harmful code.
* Use automated systems to interfere with the website without our permission.
* Copy, reproduce or exploit our content without authorization.
* Misrepresent your identity or provide fraudulent information.
* Interfere with another customer’s use of the website.
We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.
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4. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.
Actual colours may vary depending on your device, screen settings and lighting conditions.
Product images may include photography, digital imagery or other visual representations intended to demonstrate the product.
Minor variations in colour, texture, stitching or manufacturing may occur between individual products.
We reserve the right to:
* Modify products.
* Update product descriptions.
* Discontinue products.
* Limit quantities.
* Change product availability.
Where a product has specific care, sizing or usage instructions, customers are responsible for following those instructions.
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5. PRICES
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
Prices may change from time to time.
Where applicable, shipping charges and other additional costs will be displayed during checkout before an order is submitted.
Aurora De La Rose (Pty) Ltd is currently not registered for VAT. Accordingly, we do not charge VAT as a registered VAT vendor at this time.
Our VAT status may change if we voluntarily register for VAT or become legally required to register under applicable South African tax law.
From 1 April 2026, the compulsory VAT registration threshold is R2.3 million in taxable supplies over the applicable 12-month period, subject to the applicable rules. (South African Revenue Service)
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6. PROMOTIONS, DISCOUNTS AND GIVEAWAYS
From time to time, Aurora De La Rose may offer discounts, promotional codes, competitions, giveaways, launch offers or other promotional activities.
Promotions may be subject to additional terms and conditions.
Where additional terms are provided for a particular promotion, those terms will apply to that promotion.
Unless expressly stated otherwise:
* Promotional offers cannot be exchanged for cash.
* Promotional codes may have expiry dates or usage restrictions.
* We reserve the right to correct obvious errors in promotional pricing or information.
* Promotional offers may not be combined unless expressly permitted.
* Each promotion may have its own eligibility requirements.
Specific competition or giveaway terms will be made available to participants where applicable.
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7. ORDERS
When you submit an order through our website, you are making an offer to purchase the selected products.
After submitting an order, you should receive an acknowledgement or order confirmation by email.
Receipt of an order confirmation does not necessarily mean that the order has been finally accepted where circumstances require further verification.
We may decline, cancel or limit an order where reasonably necessary, including in circumstances involving:
* Product unavailability.
* An obvious pricing or description error.
* Payment failure.
* Suspected fraudulent or unauthorized activity.
* Incorrect or incomplete customer information.
* Technical errors.
* Other circumstances permitted by applicable law.
If we cancel an order after payment has been received, we will process any applicable refund in accordance with our Return & Refund Policy and applicable law.
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8. PAYMENT
Payment must be made using the payment methods made available during checkout.
Payments may be processed by third-party payment service providers.
We do not directly store complete payment card information where payment processing is handled by a third-party payment provider.
You authorize us and our payment service providers to process payment for the amount displayed at checkout.
An order will generally not be processed for fulfilment until the applicable payment has been successfully authorized or received.
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9. SHIPPING AND DELIVERY
We deliver orders to the locations and using the delivery methods made available during checkout.
Delivery timeframes provided on the website are estimates unless expressly stated otherwise.
Orders may require a processing period before dispatch.
Once an order has been dispatched, you may receive tracking information where available.
Delivery may be affected by circumstances outside our reasonable control, including:
* Courier delays.
* Incorrect or incomplete delivery information.
* Public holidays.
* Severe weather.
* Service interruptions.
* Events beyond our reasonable control.
If you provide an incorrect delivery address, additional delivery charges or delays may apply where permitted by law.
If an order arrives damaged, incorrect or incomplete, you should contact us as soon as reasonably possible using the contact details provided on our website.
Nothing in this section limits any rights you may have under applicable consumer-protection legislation.
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10. RETURNS, EXCHANGES AND REFUNDS
Our returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
The Return & Refund Policy explains:
* Applicable return periods.
* Conditions for returns.
* Exchanges.
* Refunds.
* Damaged or defective products.
* Incorrect products.
* Applicable shipping costs.
* Promotional or sale-item conditions.
Nothing in our Return & Refund Policy or these Terms is intended to remove or restrict any consumer right that cannot lawfully be excluded under South African law.
Customers should review the Return & Refund Policy before placing an order.
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11. CONSUMER RIGHTS
Aurora De La Rose respects the rights and protections provided to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Nothing in these Terms is intended to:
* Exclude a statutory consumer right that cannot legally be excluded.
* Prevent a customer from exercising a lawful right.
* Limit our obligations under applicable consumer-protection legislation.
Where a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.
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12. ELECTRONIC COMMUNICATIONS
When you use our website, place an order or communicate with us electronically, you consent to receiving electronic communications relating to your orders, account, transactions and services.
These communications may include:
* Order confirmations.
* Payment confirmations.
* Shipping notifications.
* Delivery updates.
* Customer-service communications.
* Other transactional notices.
Marketing communications will be handled in accordance with applicable law and our Privacy Policy.
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13. INTELLECTUAL PROPERTY
All intellectual property appearing on our website belongs to Aurora De La Rose (Pty) Ltd or its relevant licensors unless otherwise stated.
This includes, without limitation:
* Aurora De La Rose name and branding.
* Logos.
* Trade names.
* Slogans and taglines.
* Product photography.
* Videos.
* Graphics.
* Website designs.
* Written content.
* Original artwork.
* Product designs and creative concepts.
This includes the “Becoming Timeless” brand philosophy and associated original creative material to the extent protected by applicable law.
You may not copy, reproduce, modify, distribute, publish, sell, license or commercially exploit our intellectual property without our prior written permission, except where permitted by law.
Nothing in these Terms grants you ownership of our intellectual property.
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14. THIRD-PARTY SERVICES
Our website may use third-party services and applications, including Shopify, payment providers, courier services, analytics services, marketing services and other technology providers.
Third-party services may have their own terms and privacy policies.
Where a third-party service processes your personal information, such processing will also be subject to our Privacy Policy and the relevant third party’s applicable privacy terms.
We are not responsible for third-party websites or services to the extent permitted by applicable law.
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15. PRIVACY AND PERSONAL INFORMATION
We respect your privacy and process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.
Our Privacy Policy explains:
* What information we collect.
* Why we collect it.
* How we use it.
* How we protect it.
* Relevant third-party service providers.
* Your rights regarding your personal information.
* How you can contact us about privacy matters.
Our Privacy Policy forms part of these Terms.
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16. WEBSITE AVAILABILITY AND ACCURACY
We aim to keep our website available and information accurate.
However, we do not guarantee that:
* The website will always be available.
* The website will always operate without interruption.
* All information will always be completely free from errors.
* Every product will always be available.
* The website will be free from technical issues.
We may temporarily suspend, modify or update the website for maintenance, security, improvements or other operational reasons.
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17. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Aurora De La Rose will not be liable for indirect, incidental, special or consequential loss arising from the use of our website, products or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms removes or limits any consumer right or protection that cannot lawfully be excluded.
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18. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances reasonably beyond our control.
These circumstances may include:
* Natural disasters.
* Severe weather.
* Fire.
* Power failures.
* Internet or telecommunications failures.
* Strikes or labour disruptions.
* Government action.
* Civil unrest.
* Courier disruptions.
* Major supply-chain disruptions.
* Other events beyond our reasonable control.
Where reasonably possible, we will communicate material delays affecting an order.
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19. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
Changes will apply from the date they are published, subject to applicable law.
The Terms applicable to an order will not be changed retrospectively in a manner that unlawfully prejudices your rights.
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20. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
If it cannot be made enforceable, it will be severed from these Terms.
The remaining provisions will continue to apply to the fullest extent permitted by law.
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21. NO WAIVER
If Aurora De La Rose does not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.
Any waiver must be expressly communicated by us.
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22. GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally applicable dispute-resolution forum.
Nothing in this section prevents a consumer from exercising a right or remedy available under applicable consumer-protection legislation.
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23. CONTACT US
If you have questions about these Terms, an order or our services, please contact us.
Aurora De La Rose (Pty) Ltd
Registration Number: 2026/455111/07
Email: admin@auroradelarose.com
Telephone: 081 680 6700
Business Address: 21 Saint Andrews Avenue, Bordeaux, South Africa
Aurora De La Rose
Becoming Timeless.