Terms of service

OVERVIEW

Welcome to Aurora De La Rose.

Throughout these Terms of Service, the terms “Aurora De La Rose”, “we”, “us”, and “our” refer to Aurora De La Rose (Pty) Ltd, Registration Number 2026/455111/07.

Aurora De La Rose operates this website and online store, including all related information, products, services, features, and content, to provide you with a premium shopping experience. Our store is powered by Shopify, which enables us to offer our products and services securely.

By accessing our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service together with our Privacy Policy, Refund Policy, and any other policies published on this website.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree that all information you provide during checkout or account registration is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.

2. Products

We make every effort to display our products, colours, descriptions, and images as accurately as possible.

However, actual colours may vary depending on your device’s display settings.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

3. Orders

Submitting an order does not guarantee acceptance.

Aurora De La Rose reserves the right to accept, decline, cancel, or limit any order for any reason, including pricing errors, stock availability, suspected fraud, or payment verification.

Once payment has been successfully processed and your order has been accepted, you will receive an order confirmation.

4. Pricing

All prices displayed are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

Shipping charges, where applicable, are calculated at checkout.

Aurora De La Rose is currently not VAT registered, therefore VAT is not charged separately on purchases.

5. Shipping

Delivery estimates are provided as a guide only.

Aurora De La Rose is not responsible for delays caused by courier companies, customs, weather conditions, public holidays, or other events beyond our reasonable control.

Risk in the products passes to you once your order has been delivered to the shipping address provided during checkout.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy available on this website.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

7. Intellectual Property

All content on this website—including logos, branding, product images, graphics, text, videos, designs, and trademarks—is the property of Aurora De La Rose (Pty) Ltd unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, products, or services offered by third parties.

Your use of third-party websites is entirely at your own risk.

9. Privacy

Your privacy is important to us.

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by South African law, Aurora De La Rose (Pty) Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer protection legislation.

11. Prohibited Use

You agree not to use this website:

* For unlawful purposes.
* To commit fraud.
* To interfere with website security.
* To upload malicious software or viruses.
* To copy or misuse our intellectual property.
* To interfere with other users’ enjoyment of the website.

Aurora De La Rose reserves the right to suspend or terminate access where misuse is suspected.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

13. Changes to These Terms

Aurora De La Rose reserves the right to amend these Terms of Service at any time.

Updated versions will be published on this page and become effective immediately upon publication.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Aurora De La Rose (Pty) Ltd

Company Registration Number: 2026/455111/07

Email: aurorarosebrand@gmail.com

Business Address: [Insert Registered Business Address]

Business Phone: [Insert Business Phone Number]

One recommendation before publishing: once you’ve created your branded email (such as hello@auroradelarose.com or support@auroradelarose.com), replace the Gmail address throughout all of your policies so every customer-facing document has a consistent, premium look.