FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed as quickly as possible. Estimated delivery times will be displayed at checkout and may vary depending on your location and order volume.

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How much does shipping cost?

* Standard Shipping: R100
* Express Shipping: R150
* Free Standard Shipping on orders over R1,000

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Do you ship throughout South Africa?

Yes. We currently ship nationwide across South Africa.

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How can I track my order?

Once your order has been dispatched, you’ll receive a tracking email with your courier details.

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Can I return my order?

Yes. We offer a 30-day return policy on eligible items. Please visit our Return & Refund Policy for full details.

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What if I ordered the wrong size?

If your item is eligible for return, please contact us before sending it back and we’ll guide you through the process.

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Are your products true to size?

Yes. We recommend referring to our Size Guide before placing your order.

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How do I contact Aurora De La Rose?

Email us anytime at aurorarosebrand@gmail.com and we’ll get back to you as soon as possible.

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Do you restock sold-out items?

Some collections are restocked, while others are released in limited quantities. Follow us on social media and subscribe to our emails for updates.

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Can I cancel my order?

If your order has not yet been processed, we’ll do our best to assist. Please contact us as soon as possible.